Shipping & Returns Policy

SHIPPING & RETURNS POLICY SOLAR LUX S.A.S

Our transportation partners, responsible for taking goods safe to its final destinations worldwide are: FEDEX for United States and DHL for the rest of the world.

Delivery dates are counted from the confirmation of the payment sent to the mail registered at the time of the purchase. Confirmation will be made on the next business day.

It is important to note that payments made through Pay U may take up an additional business day while the data is processed and payment approved.

Estimated delivery times are:

USA, MEXICO Y CANADA 6 days
COSTA RICA, ECUADOR, PANAMA AND VENEZUELA 6 days
CENTRAL AMERICA, CARIBBEAN AND LATIN AMERICA 7 days
EUROPE 9 days
MISSING COUNTRIES WORLDWIDE 11 days

 

  • It is important to keep in mind that these times can change either by lengthening by anomaly, by inconvenience, or by shortening. If so, you will be informed within the established deadlines.

In case you have any shipping concerns please contact us at:

  • Our customer service line from Monday to Friday from 7:30 a.m. at 5:30 p.m. (Colombian time): +57 (1) 6171598-2562776. Ext 104 or our line in the United States 7864670507
  • Through our mail [email protected]
  • On our website sahaswimwear.com in the form ‘Contact’

The product may be received and inspected by any person of legal age who lives or is at the place of delivery, for which the signature of the guide of the currier shall be enough. For units or buildings with security service, reception and signature, name and identity card of the security man.

In case the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the currier guide as an observation and communicate with:

  • Our customer service line from Monday to Friday from 7:30 a.m. at 5:30 p.m. (Colombian time): +57 (1) 6171598-2562776. Ext 104 or our line in the United States 7864670507
  • Through our mail [email protected]
  • On our website sahaswimwear.com in the form ‘Contact’

TRACK YOUR ORDER

You can track your order once it is dispatched either through the link that at the bottom of the profile or by going directly to the carrier’s website in the section of track your order

In case you do not receive your order within the stipulated deadlines please contact us at:

  • Our customer service line from Monday to Friday from 7:30 am to 5:30 pm (Colombian time): +57 (1) 6171598-2562776. Ext 104
  • Through our mail [email protected]
  • On our website sahaswimwear.com in the form ‘Contact Us’